YOUR JOB
- Respond to acquiring calls and emails
- Dealing with chargeback and transaction requests
- Support to merchants requests via phone and email
- Validation & processing of administrative change requests like bank account changes, credit card acceptance …
- Internal support concerning transaction requests
- Investigate internal risk/fraud related requests
YOUR QUALITIES
- Experience in a similar role
- Experience with payment methods (credit cards, bank transfers, etc.)
- Understanding of risk/fraud settings and experience with optimizing chargebacks
- Analytical and problem solving skills
- Bi-lingual NL/FR