As SAP CRM consultant you should have relevant project experience of minimum 10 year in SAP CRM, and at least 4 entire CRM project lifecycle. Project experience in a Utilities environment is a plus.
Technical and functional knowledge in the following SAP CRM domains are absolutely necessary:
- Account and contact management
- Installed base management
- CRM Service Processing
- Complaint Processing
- Contract management
- Integrated Scenarios
- Service analytics
Other requirements:
- SAP CRM customizing skills
- Basic SAP-PI knowledge is highly recommended
- Good technical documentation skills
- Belgian resident
- Good communication skills
- Not a pure IT approach but also profound knowledge of CRM business processes
- Able to lead and pilot the project from IT side
Languages:
- Bilingual (Dutch/French) and English for documentation